Contact Me about this service.
I can help in discovering, creating, and documenting the appropriate workflows for your client’s e-commerce, membership, or portal based web initiatives. This can include security touchpoints and how external resource responses integrate to provide a cohesive user experience. Online training videos, user guide creation, and technical support database trends analysis (including setting up such systems using Atlassian JIRA®) will help your client keep their website’s cost of ownership under control.
There’s More To Technical Writing than Writing
Other related services include regression testing, beta testing, usability testing, and providing all related procedural and outcomes documentation in a variety of digital formats (including video) as needed by your agency or software company.
I have extensive Trello™ and Atlassian JIRA™ experience as well, along with some familiarity using Atlassian Confluence™. If you need help setting up a sustainable help desk I can provide both the technical support paradigms, policies & procedures, and skill to create JIRA Service Desk™ interactive workflows that your clients can participate in through nothing more than e-mail responses on their part.
Another use for this service is to get help finishing what your previous Technical Writer might have started before they moved on to other endeavors, or assisting your in-house or other contracted Technical Writer, while complying with their way of doing things.
Creative Writing For Niche Industry Channels
I’ve spent my life interacting with C-level professionals in verticals such as industrial equipment manufacturing, medical information systems, software security, and ag-industrial complex concerns. Producing content that matters to their audiences is a technical writing matter on the extremely creative end. Whether it’s the opening Core Value Proposition of a website’s home page or creating articles with helpful info-graphics to communicate a concept, I can make the subject matter interesting and engaging once I’ve built the appropriate audience profile.