This video provides a quick overview of the workflow map I use to guide my support desk tasks at FlexTech Media. I only cover the critical path in this video, and not some of the other paths you can clearly see in the screenshot of my map, which you can also download by right-clicking on the image below. It took quit some time for me to figure this out, and it’s part of what I learned as the Price-Waterhouse Problem Resolution Protocycle. I hope you find this helpful!
_michael
The Price-Waterhouse Problem Resolution Protocycle implemented in JIRA Service Desk’s Worfklow Map