- If you are currently subscribed to SMASH with me, or some other business together, technical support is always free. Support is available to my clients by phone, text, or e-mail.
- A FlexSupport Subscription (easy to cancel at any time) grants 2-hours per month before billing at an additional $65/hr.
Ad Hoc Requests
- The hourly "ad-hoc request" rate. Bills in 1-hour increments, minimum 1-hour charge. Useful for getting help without the need for a subscription.
- It's sometimes cheaper to sign up for 1-month of FlexSupport, depending on your situation.
All Support plans include access to my online Service Desk, and allow you to contact me by phone, text, or e-mail. Support is always documented and the hours incurred tracked for you. When you use me for technical support, you get an American who understands the business of technology. I don’t outsource to India for support, or use overseas resources to deal with the challenges you have entrusted me to help you with. If it turns out I can't help you, there's no time incurred.
You can ask me just about anything regarding WordPress, Shopify, SquareSpace, web hosting questions, image processing, writing web copy, and more.
Support does not provide web development services, new websites, or other project-level needs.